User Data Deletion Instructions
Last updated: September 2026 • Effective immediately
Privacy Commitment and User Data Protection
In compliance with Meta Platform Terms (WhatsApp Business API, Facebook Messenger, Instagram Graph API) and international privacy laws (GDPR, CCPA), TalkyLabs provides users with direct, transparent, and verifiable methods to request the deletion of all personal data processed by our systems.
Automated Deletion via Facebook / Meta Settings
If you have connected via Facebook or interacted with our integrated Meta applications, you can trigger a data deletion request directly from your Meta account:
- Log into your Facebook account and go to Settings & Privacy > Settings.
- In the left navigation menu, scroll down to Apps and Websites.
- Locate TalkyLabs in your list of active applications.
- Click Remove next to the application name.
- Check the confirmation boxes to remove interaction history, then confirm removal.
- To notify our servers and request purge confirmation, visit the Removed Apps and Websites tab, select TalkyLabs, and click Send Request to trigger the automated Data Deletion Callback.
In-Chat Self-Service Deletion (WhatsApp & SMS)
If you have communicated with an automated agent or Playbook managed by TalkyLabs via WhatsApp or SMS:
Automated Opt-Out and Purge Keyword:
Simply text the word STOP, DELETE, or FORGET ME directly in the conversation thread.
Our system will immediately register your opt-out status, revoke messaging consent, and queue your conversation records for disassociation and purging.
Direct Deletion Request via Data Protection Team
You may request complete manual erasure of your personal data at any time by contacting our privacy compliance team:
Please include the following details to help us locate your records:
- Your full name and business email address.
- The mobile phone number used for WhatsApp or SMS communication (with international area code).
- Your Facebook User ID (PSID) or profile URL (if applicable).
Processing Timeline & Retention Scope
- User identity & contact attributes.
- Full conversation transcripts and chat histories.
- Recorded voice notes and uploaded media.
- Qualification form submissions and lead tags.
Requests are acknowledged within 24–48 business hours. Complete deletion is executed within a maximum of 30 calendar days. Only strictly anonymized telecom and transactional billing logs are maintained where mandated by applicable telecommunications laws.