Privacy Policy
Last updated: September 2026 • Effective immediately
Mandatory Mobile & SMS Information Protection (Carrier Policy)
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
If you consent to receive SMS or WhatsApp notifications from TalkyLabs or on behalf of our business clients, your mobile number and consent data will only be utilized for the explicit conversational and operational services requested.
1. Overview and Scope
TalkyLabs ("we", "our", or "us") operates the customer operations platform, website, and related conversational services. This Privacy Policy governs the processing of personal data collected when you visit our website, book a demo, or interact with our conversational widgets across Web Chat, WhatsApp, SMS, and connected messaging channels.
2. Information We Collect
We may collect information directly from you or automatically when interacting with our services:
- Contact Details: Full name, email address, company name, and phone number provided when scheduling a demo, requesting a pilot, or contacting support.
- Conversational Data: Text transcripts, appointment scheduling preferences, and lead qualification inputs processed through our Playbooks and chat widgets.
- Technical and Device Data: IP address, browser type, operating system, and interaction timestamps.
3. How We Use Your Information
Information gathered is utilized strictly for the following operational purposes:
- Orchestrating requested conversational workflows, appointment scheduling, and automated reminders.
- Responding to direct sales inquiries and conducting requested product onboarding demonstrations.
- Maintaining the security, performance, and carrier compliance of our messaging systems.
- Sending critical transactional notices and product updates (subscribers may opt out at any time).
4. Data Retention and Security
We implement industry-standard encryption protocols (TLS 1.3 in transit and AES-256 at rest) to safeguard your data. Customer conversations and contact details are retained only for as long as necessary to fulfill business operational purposes or comply with legal requirements.
5. Your Privacy Rights (GDPR & CCPA)
Depending on your jurisdiction, you have the right to access, correct, export, or request the deletion of your personal data stored within our systems. To exercise any of these rights, please contact our privacy officer at dpo@talkylabs.com.
6. User Data Deletion Instructions (Meta & Carrier Compliance)
In accordance with Meta Platform Terms (WhatsApp Business API, Messenger, Instagram) and GDPR Article 17, you have direct and verifiable means to request the permanent erasure of your personal data:
- In-Conversation (WhatsApp / SMS): Text the word STOP or DELETE at any time in the conversation to automatically revoke consent and queue your chat data for erasure.
- Via Facebook Account: Navigate to Settings & Privacy > Settings > Apps and Websites, remove TalkyLabs, and click Send Request to trigger the automated Data Deletion Callback.
- Direct Email Request: Contact our Data Protection Officer at dpo@talkylabs.com with the subject "User Data Deletion Request".
7. Contact Us
For any inquiries regarding this Privacy Policy, our carrier compliance standards, or our data handling practices, please write to us at dpo@talkylabs.com.